Author Archives: ADMIN

PCI Compliance

For PCI support you are required to call:

Phone: 1-855-532-4891 Hours: 9:00am – 9:00pm (EST) Monday – Friday

www.pcirapidcomply.com

All merchants processing card transactions must comply with the Payment Card Industry (PCI) Data Security Standard (DSS) mandated by Visa®, MasterCard®, Discover® and other major Card Organizations. The PCI DSS applies to all businesses accepting credit or debit card transactions.

Businesses that don’t comply could face significant fines and be financially responsible for fraudulent transactions. If you have point-of-sale systems and computers that are connected to the Internet, the significant risks of having your business information and customer data stolen – such as credit card account numbers – will be reduced if you validate compliance with PCI DSS requirements. The stolen information is often used in counterfeit credit card transactions, and if this were to happen to your business, you could be financially responsible for these charges wherever the counterfeit card is used. Data compromises also threaten the business credibility that you’ve worked hard to create and maintain.

Visa®, MasterCard® and Discover® have mandated that businesses comply with the PCI DSS to ensure cardholder data (e.g. cardholder name, account number, expiration date) is protected. Under no circumstances can card track data (cardholder data contained in the magnetic stripe) be stored.

Fraud Protection

From the latest encryption regulations to fraud protection, check conversions and reconciliation of statements, Ignite Payments is able to help deliver safe, reliable transactions through our e-commerce payment services.

Ignite Payments has several programs in place to help limit liability and help reduce chances of fraudulent activity. Our back-office fucntionality and mutiple feature options allow us to maximize the speed and security of nocash payment offerings.

In addition, daily transaction monitoring for all of our merchant accounts help prevent:

• Excessive chargebacks
• High rate of returns
• Duplicate transactions

Merchant Resources

MyMerchantOffice^® service is a dedicated merchant Web site that allows business owners to access their merchant account information online 24/7 and to reach customer service. Using the Web site, merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.

Customer Service

Ignite Payments supports its merchants with exemplary customer support 24/7 in more than 140 languages and dialects. The customer service staff helps merchants reconcile their deposits, understand their account statements, and answer questions about rates, fees, chargebacks and retrievals. Merchant calls that require special attention are transferred to special representatives who will do everything within their power to meet the merchants’ needs.

POS Help Desk

Technical assistance for point-of-sale (POS) processing equipment and processing issues is available from the POS Help Desk. Merchants can rely on representatives from the POS Help Desk to answer questions about their POS processing equipment, 24 hours a day, 7 days a week. Additionally, new merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment.

Gateway Support

The Technical Support Department assists merchants with our Secure Payment Gateway, other Internet gateways and processing software.

Merchants can get help with setup of the Central service and the Connect service payment options by contacting the HTML Support Group. The API (application support interface) Support Group helps merchants implement the API service for transaction processing and manages shopping cart compatibility.

Interactive Voice Response

Interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed.

Step 1: Decide on a strategy

Whether choosing to accept only credit cards or virtually every noncash transaction, including PIN-secured and signature debit cards, gift cards, TeleCheck Electronic Check Acceptance^®Verification Service or electronic check processing, FDIS can help businesses capture new revenue through increased payment options.

Step 2: Create a merchant account

Creating a Ignite Payments merchant account is quick and easy. Complete a merchant application and, barring any discrepancies, most accounts are approved within 48 hours.

Step 3: Choose the best product

Ignite Payments products are designed to suit all payment processing needs, with products ranging from hardwired transaction terminals, PIN pads and printers to wireless, handheld terminals

Products & Services

Products

Ignite Payments is a leader in electronic payment processing, with an unparalleled set of products and services that enable merchants, financial institutions, businesses and government agencies to optimize payment processing efficiency.

We offer a full range of POS terminals, wireless solutions, peripherals and supplies, designed to save both time and money while helping merchants make the most of consumer preferences. Merchants can find the right terminal to operate successfully at the point-of-sale, based on the needs of their retail or non-traditional environment.

Through a combination of a personal computer, business management software and a payment processing system, merchants can leverage the combined value of three industry leaders: First Data, Microsoft and Hewlett-Packard with the First Data™ Retail Solution and First Data™ Restaurant .  It helps manage inventory, track sales, control costs, improve customer service and better guide business decisions.

Ignite Payments brings you a vast array of innovative products and services that make us your single source for payment solutions.

Services

With Ignite Payments merchants can simplify payment acceptance and accommodate their customer’s payment preference including: MasterCard^®, Visa^®, PIN-secured and signature debit cards, American Express^®, Diners^®, Discover^® Network, and JCB^® cards; checks and gift cards.

For over 40 years, TeleCheck has delivered solutions that make check/ACH acceptance efficient and secure.

The TeleCheck Electronic Check Acceptance^® (ECA^®) program converts paper checks into electronic transactions at the point of sale and deposits these funds into the merchant’s direct deposit account (DDA) generally within two business days.

Provided all requirements are met, under the TeleCheck Paper Warranty program, merchants receive payment on all checks that they properly authorize through the system.

With First Data^SM Gift Card solution merchants of every size and type can drive traffic to their businesses, increase sales, build brand awareness and improve customer satisfaction.

Through a referral relationship, our Merchant Cash Advance program can help merchants turn future credit card sales into working capital and access up to $150,000 per location, in as little as 5 days. Merchants can buy new equipment, renovate their store, expand their business, pay bills, stock shelves, purchase inventory and eliminate payroll concerns.

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